Refund & Cancellation Policy

All prices are in INR exclusive of GST wherever applicable. If a signed order form sets different terms, the order form prevails.

The Free plan involves no payment and therefore no refund. Unused free hours expire 30 days after sign-up.

• Subscriptions renew automatically at the end of each monthly or annual period until cancelled. You receive a pre-debit notification before each recurring charge, as required by the Reserve Bank of India e-mandate framework.
• When you cancel, no further renewals are charged. Your Plan remains active until the end of the period you have already paid for.
• Included meeting hours do not roll over and are not refundable or exchangeable for cash once a period has started.
• If you upgrade, the new Plan applies from the upgrade date. If you downgrade, the change applies from the next renewal.

Cancel at any time by emailing support@vaaniai.com from your registered address at least 24 hours before the next renewal. We confirm cancellation by email. You can also revoke the e-mandate through your bank, card issuer or UPI app.

• Wallet top-ups are prepaid balances usable only for Vaani AI services. They do not earn interest and cannot be transferred to another account.
• Usage is deducted at the published Pay As You Go rate for audio actually processed.
• Unused paid wallet balance is refunded to the original payment method on written request when you close your account.

Promotional and referral credits have no cash value, cannot be withdrawn or transferred, and expire as stated when issued (typically 180 days). They are never refunded.

• Duplicate charges for the same transaction.
• A renewal charged after you cancelled in time as described in section 4.
• A payment debited from your account where the purchase failed and the Plan or wallet credit was not applied.
• Processing that failed because of a fault on our side and that we could not complete after retrying — we restore the meeting hours or wallet balance used, or refund the amount if you prefer.
• An annual subscription cancelled within 7 days of the first annual payment, where no more than one meeting hour has been processed in that period.
• Any other case where a refund is required by law.

• Partially used monthly periods, or unused included hours.
• Annual plans after the 7-day window in section 7.
• Meetings that were recorded and processed as requested, including where the AI output needed editing.
• Recordings that were silent, unclear or incomplete because of the meeting, the host, the network or the device, including a host not admitting the meeting bot.
• Accounts suspended or terminated for breach of the Terms of Service.

Email support@vaaniai.com from your registered address within 30 days of the charge, with the invoice or Razorpay payment ID, the amount, and the reason. Phone and WhatsApp support is available at +91-80978 16346, Mon–Sat, 9 AM – 6 PM IST.

We acknowledge refund requests within 48 hours and decide on them within 7 working days. Approved refunds are initiated to the original payment method through Razorpay within 7 working days of approval. The time for the amount to reach your account depends on your bank or payment provider, typically 5–7 working days.

Refunds include the GST charged on the refunded amount. Where required, we issue a credit note against the original tax invoice.

Please contact us before raising a chargeback so we can resolve the issue quickly. While a chargeback is open, we may pause the affected Plan.

If you are not satisfied with a refund decision, contact our Grievance Officer. We acknowledge within 48 hours and aim to resolve within one month. You may also approach the National Consumer Helpline or a consumer commission under the Consumer Protection Act, 2019.