Payment failed or wallet not updated
What to do when a Razorpay payment fails or a successful payment does not show in your wallet.
- Last updated
- Updated 22 Oct 2026
- Reading time
- 1 min read
- Written by
- Vaani AI Team
Payments are processed by Razorpay. Your wallet is updated when Razorpay confirms the payment.
Troubleshooting
No money is added to your wallet for a failed payment. Try again, or use a different method such as another UPI app, a card or net banking.
Refresh the Wallet & Billing page and check Transaction History. If the top-up is still missing, email support with the payment date, amount and the Razorpay or UPI reference. Do not pay again for the same amount until we have checked.
Only the organisation's account owner (admin) can top up. Ask your account owner, or contact support.
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